One solution that expands with your Contact Center.

Enable your growing contact center with the Essential WFM features to capture fundamental efficiencies, and as your center expands, gain access to advanced Enterprise class features, in just a few minutes, all on a unified cloud-based platform.


Learn More

One solution that expands with your Contact Center.

Enable your growing contact center with the Essential WFM features to capture fundamental efficiencies, and as your center expands, gain access to advanced Enterprise class features, in just a few minutes, all on a unified cloud-based platform.


Learn More

How engaged are your employees?

Constant communication with agents and supervisors is critical to meeting service levels, optimizing staffing schedules and minimizing labor costs. Community natively connects agents, supervisors and analysts so they can interact as scheduling dynamics change throughout the day.


Learn More

How engaged are your employees?

Constant communication with agents and supervisors is critical to meeting service levels, optimizing staffing schedules and minimizing labor costs. Community natively connects agents, supervisors and analysts so they can interact as scheduling dynamics change throughout the day.


Learn More

Introducing Community's Customer Engagement Portal

Need to open a service ticket or get quick answers to product questions? Customer support from WFMSG has never been easier!


Access the Portal

Introducing Community's Customer Engagement Portal

Need to open a service ticket or get quick answers to product questions? Customer support from WFMSG has never been easier!


Access the Portal

How smart is your workforce management?

No other company understands the role of a WFM analyst better than WFMSG. Community automates many repetitive tasks to simplify and optimize an analyst’s work time.


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How smart is your workforce management?

No other company understands the role of a WFM analyst better than WFMSG. Community automates many repetitive tasks to simplify and optimize an analyst’s work time.


Learn More

Flex schedules. Inform agents. Meet demand.

Imagine possessing the ability to shift the schedules of your entire workforce, immediately inform agents across multiple communication channels, and elicit a swift reaction to meet contact center demand — all within minutes. This is the power of Community, the new standard in enterprise workforce management software.

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Quite simply, there's nothing else like it.

Harness the power of a call center working in unison towards a common goal - executing your workforce management strategy. For the first time ever, Community tightly integrates all roles of the contact center to deliver:

  • Community Dashboard

    Advanced Forecasting
    and Adherence

    Create efficiencies through multi-skilled forecasting and schedule optimization. Community’s three perspectives of agent adherence reporting increases productivity by 15% on average.

  • Agent Sschedules

    Automated Flexing
    of Agent Schedules

    Optimize your contact center with just a few clicks. Community offers eight schedule adjustment strategies which automate the flexing of agent schedules to meet call center demand.

  • Communication Framework

    Bi-Directional
    Communication

    Communication is key in responding to fluctuations in workforce demand. Utilize a two-way communication framework to deliver critical information to your team through preferred channels.

Synchronize your contact center, on the go, all the time.

The Community Everywhere mobile application keeps agents informed and on task 24/7. Agents can accept and repond to notifications, review schedules, request time-off, and most importantly, maximize productivity.

View the Mobile App
Community Everywhere Mobile Application

A partnership you can depend on.

Community is more than a software solution, it’s a relationship with a common goal — implementing an optimal management strategy for your company. From the beginning, we will guide you every step of the way to ensure your unique plan is executed with ease.

View our Services
Community WFM Software