Attempting to manually manage contact center agent requests can get old fast and results in a major productivity loss for your WFM analysts. As a result, more contact centers are turning to a modern agent portal software to improve communication and empower agents to have more say over when and how they work.
In this infosheet, you'll learn:
- How each agent can customize their own portal experience
- About the different ways agents can interact with shifts
- How agents can easily keep an eye on their own adherence
- The different and automated ways agents can request time off
- About the powerful bidding engine for shifts and time off
