Let’s face it, the new generation of agents have grown up with smartphones. Why not interact with your agents on their channel of choice and get a response faster? The Community Everywhere workforce management mobile app empowers on-the-go agents and supervisors while extending the reach and impact of the CommunityWFM workforce management software solution.
In this booklet, you'll learn how agents can do the following from their workforce management mobile app:
- Receive notifications
- View their schedule
- Request time off
- Check memos
- Mark as late
- Take sick leave
