Every day brings new challenges to workforce management (WFM) analysts. Which employee will have an emergency today? What internal activity popped up last minute? Is a change in weather spiking call volume? It's time to take a modern and simplified approach to workforce management automation so unexpected disruptions become speed bumps instead of obstacles that impede the success of your team.
In this booklet, you'll learn:
- How CommunityWFM Enterprise leverages workforce management automation and notifications to differentiate itself from the competition.
- What valuable acroynms like ASAM and ASAP mean and how they impact real life WFM scenarios.
- The true value of having a collaborative WFM software solution you can access from anywhere.
