CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® AppConnect™, enabling businesses to combine their innovative workforce management solution within the Talkdesk CX Cloud™ solution.
CommunityWFM News and Events
New partnership provides contact centers with unmatched efficiency improvement opportunities for minimal time and effort.
Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership. This collaboration will drive innovation in workforce management, helping organizations across industries achieve greater efficiency, productivity, and employee satisfaction.
95% of employees at CommunityWFM say it is a great place to work and the company joins an exclusive list of premier workplaces spanning multiple industries.
CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at CommunityWFM. This year, 95% of employees said it’s a Great place To Work – 38 points higher than the average U.S. company.
CommunityWFM and Newbridge Business Solutions Create Partnership to Jointly Pursue Growth Opportunities
29-Nov-2023
The Partnership Combines the CommunityWFM Contact Center Workforce Management Software Offering with Other Leading Technologies in the Newbridge Product Suite.
CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced that it has formed a new partnership with Newbridge Business Solutions.
Independent Audit Reviews CommunityWFM’s Internal Controls and Processes
CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced that it has completed its GDPR and SOC 2 Type II audit, performed by KirkpatrickPrice, and received an attestation from the security firm. This attestation provides evidence that CommunityWFM has a strong commitment to security and to delivering high-quality services to its clients by demonstrating that they have the necessary internal controls and processes in place.
New Capabilities Include Automation, Security, and Distinct Multilingual Functionality to Further Support Zoom Contact Center Customers
CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public as an Opal Sponsor of the Zoomtopia 2023 conference. Located in San Jose, CA on October 3-4, Zoomtopia is the annual celebration of customers, partners, and communities who rely on the Zoom product suite for business success. The event is hybrid with both online and in person components.
The Latest Product Announcement Contains Three Language Variations of the Software and Expanded Scheduling Automation Capabilities
CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings.
CommunityWFM and Zoom Partner to Offer Workforce Management for Zoom Contact Center Customers
09-Nov-2022
Workforce Management software fully integrates with the Zoom Contact Center Platform
CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, today announced its partnership with Zoom Video Communications, Inc. to provide an integration within the Zoom Contact Center platform. The integration is a high-value addition as WFM technology remains a mandatory offering for contact center as a service (CCaaS) providers to drive customer value by improving both efficiency and the agent experience.
CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality
11-Oct-2022
The new supervisor experience provides contact centers with modern and impactful mobile WFM app solutions.
CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced today that it has expanded its Community Everywhere™ mobile app to extend the reach and value of the CommunityWFM solution.
The contact center workforce management solutions leader grows SaaS revenue 81 percent year-over-year.
CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced today it has achieved several significant milestones at the end of Q2 2022. These accomplishments include increasing net revenue by 143% and overall customers by 30%. In addition, total revenue improved by 50% and the number of CommunityWFM users increased by 66%.
