Managing time off within a contact center can cause headaches and result in upset agents. It's why you need a modern approach to time off management. CommunityWFM provides an automated end-to-end time off management software solution to streamline requests and improve agent morale.
In this infosheet, you'll learn:
- How time off relates to workforce management
- Why time off management is different with CommunityWFM
- How to integrate WFM time off software with your HR system
- Ways to simplify your time off bidding process
- About the time off options available to agents
